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Global Help Enterprises Pty Ltd (ABN: 13 166 41 279) T/AS PC Help CREW is an Australian based company which provides services of sale and support of computer hardware equipment and accessories. Our customer friendly sales staff can help you to choose the hardware and software as per your unique need and will help you to set that up for productivity. The company works on user friendly framework of technical support and focuses on simplifying client’s digital life. It aims at being a vital factor to extemporize client’s profits. A customer preferred name in Online Tech Support services, PC Help Crew delivers comprehensive 24 x 7 x 365 Online Support for the entire range of Personal Computer related issues. It offers PC Support, e-Mails Support, Microsoft Applications Support, Anti-Virus & Anti-Spyware Support and lots more. With experienced and technically adept workforce the company provides swift and complete assistance for all major brands including Microsoft, Dell, Toshiba, Lenovo, Acer etc.
Manned with technically sound professionals the PC Help Crew Team nurtures expertise in building and integrating single and multi-tiered technical support solutions. The full range of supports starting from common issues to multiple support applications is rendered with spontaneous ease. Satisfied customer, reduced service costs, and an increase in the lifetime value of customers is what the company looks forward for.
PC Help Crew stands ardently in this highly competitive and fast paced IT industry, owing to:
Online tech-support to consumers and SMBs (Small Medium Businesses) has positioned PC Help Crew across the United States. Along with technical expertise and qualitative assistance, the confidentiality and integrity of the customer’s data is of prime importance and hence, the company maintains stringent security and monitoring procedures. Consequently, appreciated and trusted by clients and associates.
PC Help Crew caters its clients as one-stop solution for 24 x 7 online tech support that troubleshoots almost every problem related to your PC. Be it of any brand, be it out-of-warranty or of any version, we hold capability to meet customer’s technical assistance needs. Our area of expertise includes:
Besides offering 24/7 and 365 days online technical assistance, we look forward to improvise client’s technical skills and productivity on the product that they are using. This aims at making them tech savvy and also facilitates clients / users to resolve certain basic system related issues independently. Our multi-dimensional methods of technical assistance encompass assistance via phone, e-mail, chat and remote assistance. Our expertise backs us to support all IT brands available in the market, whether software or hardware.
Honesty in approach, dedication, consistency, and quality are some important business ethics, which PC Help Crew has imbibed in its team and this has enabled the company to satisfy maximum number of customers.
TEAM & FACILITY
Technology consumers demand quality of tech support and consider it to be as important as the quality of the product, they use. The increasing dependency on technology has made prompt address technical a critical factor for customer satisfaction, retention and loyalty. In contrary, busy phone / chat signals, long hold & wait times and incompetent support staff result in quick loss of customers.
With this understanding, the company has its in-house team of well qualified and experienced tech support staffs. The matrix of teams at PC Help Crew, works precisely to make technology easy to for every client. The team works on a multi-channel platform thus providing comprehensive technical support. Thorough training sessions and exposure to multi-level problem assessment & resolution procedures makes the team highly competent and reliable. The implementation of cutting-edge technology backs the team of to tackle even the most complex issues instantly.
Furthermore, the facility also has separate departments for organized and process driven functioning. The segregation includes: Quality & Assurance Dept. for monitoring the support staff performance and ensuring deliverance as per defined quality standards Customer Service Dept. to provide customers with 24 x 7 assistance and address their queries in the best possible manner. Expert Assistance Dept., which takes care of the unresolved technical issues and troubleshoots them on priority.
Client Servicing & Grievance Handling Dept. that assures timely client feedback assessment and grievance management, if any, for improvisation of services.
PC Help Crew is on the forefront of Online On-Demand Tech Supportand Service providing you the most advantageous experience. The company delivers: Tailored Services for SMBs: PC Help Crew tailors its technical support processes, including escalation procedures, system-level reporting and other required activities to meet the specific demands of its SMB clients. The insight into client’s futuristic needs involving product development initiatives, technology upgradations, installations etc., is also provided. The basis of such analysis has been the successful analysis of product-related call patterns and technical hitches faced by user end.
Proactive Support – The proactive support is a popular service advantage that our managers provide via daily or weekly or monthly, quarterly and annual reporting and also by service calls. This reporting & feedback system assists client in maintaining optimal performance and also in assessment of their products. Rapid Resolutions – PC Help Crew manages technology 24 x 7 x 365 for you, so that you don’t have to do so. We provide prompt technical support, remote access and other customer friendly information and training. Our technical support staffs perform as single point-of-contact for each case, and quickly resolve issues and communicate with clients.
Service and Support Accountability– The company considers itself accountable for every commitment made. We provide exceptional service level with 80% of calls answered within seconds and 99% uptime. Integrity and Honesty being integral part of organization’s culture make PC Help Crew a popular online tech support name for PC Support, e-Mails, Microsoft Applications and System Security / Anti Virus needs
How does PC Help Crew support? We are spontaneous and we support you Online, On Call and even via Remote Desktop.
Online & On Call
You can discuss the problem you are facing with us over the phone or chat. Whenever you send us an electronic mail or chat please have your customer number ready or quote that in your communication. Once you connect with us our certified technicians will try and solve the problem over these medium.
On line: E-mail: firstname.lastname@example.org
In case, you are not comfortable in implementing the commands as directed, you can ask for a remote control of your desktop. This can be passive or active. Passive control enables us to see your desktop and guide you on how to move the mouse and to select commands, so that the problem is addressed. Active Remote provides us the full access or control of your system, if you want to. If you are comfortable in doing so, we can take on the full control of your system and resolve the issue for you.